Technical Support Specialist
1 week ago
At A3 Staffing Solutions, we are seeking a skilled Desktop Support Technician to join our team.
This is a 2-month assignment in Louisville, KY, where you will provide onsite support for our clients.
As a Desktop Support Technician, you will be responsible for:
- Supporting Windows OS and Microsoft Office Suite in an enterprise environment with direct interactions with end users.
- Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
- Providing desktop and network support, including setup, configuration, and addition of hardware.
- Assisting Corporate Desk Side Support technicians with large IMACs.
- Documenting, maintaining, upgrading, or replacing hardware and software systems.
- Supporting and maintaining user account information, including rights, security, and systems groups.
- Training employees, identifying, analyzing, and repairing product failures, ordering and replacing parts as needed.
- Determining and recommending products or services that best fit customers' needs.
- Imaging and image recovery.
- Experience with break/fix repairs on desktops and laptops.
- Installing and reinstalling various software packages and updates.
- Supporting WiFi and VPN connections, as well as wireless devices.
- Providing GREAT customer service skills.
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Our company values include:
- Providing an exceptional client experience.
- Delivering on our commitments.
- Building trust by thinking and acting with integrity.
- Creating an environment that inspires innovation.
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