Sales Support Specialist

2 weeks ago


Lanham, Maryland, United States NGEN Full time
Job Overview

Salary: $50,000

Position Summary:

NGEN is a dynamic Managed Services Provider (MSP) technology firm, focused on delivering exceptional service across various markets. We are currently in search of a dedicated and skilled Sales Support Specialist. In this role, you will be pivotal in providing essential sales assistance, preparing quotes, and liaising with both vendors and clients. This is a prominent, exempt role that offers primary sales support for the organization's operations.

Key Responsibilities:

  • Work collaboratively with the sales team to discover and assess new sales prospects.
  • Prepare and present precise and timely quotes and proposals for potential clients.
  • Engage with vendors to gather pricing and product details, facilitating the creation of quotes.
  • Follow up on leads and proposals to enhance sales and finalize transactions.
  • Coordinate with our technical team to guarantee the accurate and prompt delivery of products and services.
  • Deliver outstanding customer service, addressing inquiries and resolving issues professionally and promptly.
  • Maintain detailed records of all sales activities within our CRM system.
  • Respond to sales-related emails and phone inquiries.

Qualifications:

  • A minimum of 2 years of experience in sales support or a similar role within the technology sector, ideally with an MSP.
  • Proven experience in crafting and delivering accurate quotes to clients.
  • Excellent communication (both verbal and written), negotiation, and interpersonal skills.
  • Strong organizational and time management abilities.
  • Capability to work autonomously as well as collaboratively within a team.
  • Familiarity with sales and customer relationship management (CRM) software.
  • An Associate's or Bachelor's degree in business, marketing, or a related discipline is advantageous but not mandatory.

Experience Requirements:

  • Two to three years of experience in a comparable role, or a combination of education and experience that encompasses various aspects of the position.
  • Prior experience in a professional business setting.
  • Demonstrated success in a fast-paced sales environment.

Essential Skills:

  • Proven ability in proposal writing.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with sales quoting and proposal software (e.g., QuoteWerks) and business management software, preferably Autotask or similar platforms.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee may occasionally lift and/or move up to 35 pounds. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, or hear, and use hands to manipulate, handle, or feel.

This job description is not intended to be an exhaustive list of duties and responsibilities associated with the position. Employees may be required to perform other related duties as assigned by their supervisor.



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