Field Service Representative

2 weeks ago

Phoenix, Arizona, United States BD Full time
Job Summary

We are seeking a highly skilled Field Service Associate to join our team at BD. As a Field Service Associate, you will be responsible for providing on-site support to our customers, including installation and service of diagnostic instrumentation, holiday and weekend support, marketing, exhibitions, and clinical trials support.

Key Responsibilities
  • Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards.
  • Provide follow-up service by calling customers who have recently been provided service, ensuring that service was complete and satisfactory to the customers' needs.
  • Properly maintain car stock inventory, test equipment, tools, and technical data.
  • Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
  • Display maturity and judgment in time management and expense control, maintaining expense levels within established guidelines for field service travel and site visits.
  • Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
  • Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
  • Interface optimally with other departments and managers to resolve customer problems and issues.
  • Perform other duties as assigned, accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
Requirements
  • High School Diploma, or 3-5 years technical training acquired through formal training, or hands-on experience in a manufacturing or similar technical role.
  • Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is a plus.
  • Good communication and customer service skills, including technical writing and training.
  • Effective interpersonal skills, organization/prioritization, and administrative skills.
  • PC-based equipment and application software knowledge highly preferred.
  • Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
  • Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
  • Must meet Vendor Credentialing Requirements.
Physical Requirements
  • Ability to lift 30 to 40 lb. objects from the floor to chest level.
  • Ability to turn manual sockets, crescent wrenches, and screwdrivers repeatedly over the course of an 8-to-10-hour day.
  • Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites.
  • Ability to push and pull objects weighing up to 70 lbs.
  • Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day.
  • Ability to carry a 30 lb. pack on your back for up to 1 hour.
  • Ability to drive distances of up to 6 hours, and in adverse weather conditions.
  • Able to climb portable ladders and step stools.

May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19.

Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.

It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.

We welcome people with the imagination and drive to help us reinvent the future of health.

At BD, you'll discover a culture in which you can learn, grow, and thrive.

And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.

We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

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