Field Service Representative
2 weeks ago
At Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. As a Field Service Representative, you'll play a critical role in providing technical support to our dealers and delivering comprehensive training programs to improve service capability and customer satisfaction.
Key Responsibilities- Provide day-to-day technical support to dealers via phone and/or onsite assistance
- Communicate service bulletins and alerts to dealers on a timely basis
- Support sales team with key customer relationship management
- Investigate product performance and report quality and/or First Notice events
- Establish and conduct comprehensive technical training programs for service & installation technicians
- Administer corrective action programs, concessions, and warranty claim process for dealers
- Respond to consumer inquiries and complaints
- Associate technical degree or documented equivalent experience
- Minimum of five years field service experience
- Valid driver's license for a minimum of 12 months, with no major or frequent traffic violations
- Proven knowledge of HVAC products, with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques
- Strong consumer and customer relations background
- Ability to compose written correspondence to address consumer complaints
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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