IT Field Services Supervisor

6 days ago

Phoenix, Arizona, United States APS (Arizona Public Service) Full time
Job Title: IT Field Services Supervisor

We are seeking a highly skilled IT Field Services Supervisor to lead our team of technicians in delivering high-quality information and communication systems solutions to support our business processes.

Key Responsibilities:
  • Lead the day-to-day activities of the team in the delivery and maintenance of quality information and communication systems solutions.
  • Resolve technical issues by identifying, recommending, and implementing appropriate solutions.
  • Ensure corrective actions are taken and failures and impairments are resolved in a timely, effective, and efficient manner.
  • Oversee network access to computing systems and ensure access permissions are in place according to capability.
  • Ensure timely installation of patching and upgrades of network systems.
  • Supervise the team's use of a general-purpose monitoring system in the NOC.
  • Assign, direct, facilitate, review, and approve unit work activities to ensure effectiveness and productivity of the work unit.
  • Ensure schedule adherence and quality implementation of security solutions, including firewall and intrusion detection systems according to defined MOPs.
  • Develop and retain a highly skilled technical team by implementing performance management programs and ensuring staff has the technical and business skills to support the objectives of the organization.
Requirements:
  • Bachelor's degree in Information Technology or related field.
  • Three (3) years' prior relevant experience or equivalent combination of education and directly related experience.
  • Demonstrated leadership skills.
  • Comprehensive knowledge and understanding of electrical systems, electronic theory, and circuit analysis, and experience in telecommunications system architecture.
Preferred Qualifications:
  • Knowledge of service offerings, customer service principles, various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies.
  • Skills in customer service, interpersonal, written, and oral communications, supervising, and working collaboratively in teams and across organizations.

Pinnacle West Capital Corporation and its subsidiaries and affiliates maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

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