Lead Field Service Representative

1 week ago


Phoenix, Arizona, United States Schneider Electric Full time
Job Title: Lead Field Service Representative

Schneider Electric is seeking a highly skilled and experienced Lead Field Service Representative to join our Secure Power team. As a key member of our team, you will play a critical role in providing exceptional service to our customers, ensuring the reliability and efficiency of our equipment, and driving business growth.

Key Responsibilities:
  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solving with customers, electricians, sales partners, technical support, and District Service
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
  • Manager and/or Regional Service Director to resolve complex escalated issues
  • Continuous learning and training on various products both in the field and in the classroom
  • Lead larger installs or repairs and step in for the manager when necessary to handle escalations
  • Be the true SME that helps the rest of the team with technical issues
Requirements:
  • An Associate degree, vocational education, or similar experience in electronics, electrical theory, or similar desirable discipline or military training
  • Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
  • 7+ years of field service repair and customer service with UPS, electrical, electro-mechanical, or electronics-related equipment
  • 7+ years in Field Services or equivalent industry experience
  • Safe driving and vehicle operations skills
  • Skilled at utilizing test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and theory of operation manuals
  • The ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
  • The capacity to move service equipment weighing up to 50 pounds
About Schneider Electric:

Schneider Electric is a global leader in the digital transformation of energy management and automation. We are committed to creating a more sustainable and resilient world by providing innovative solutions that help our customers achieve their goals. Our values of Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork drive our culture and guide our actions.

We are proud to be recognized as one of the most sustainable corporations in the world and are committed to making a positive impact on the environment and our communities. If you are passionate about making a difference and want to be part of a dynamic and innovative team, we encourage you to apply for this exciting opportunity.



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