Client Success Advocate

2 weeks ago


Denver, Colorado, United States Sourcepass Full time
Job Title: Client Success Manager

We are seeking a highly skilled Client Success Manager to join our team at Sourcepass, an IT consulting company with a rich history of providing network support and innovative solutions since 2001. As a Client Success Manager, you will be our clients' advocate within Sourcepass, responsible for managing their experience with our company.

Key Responsibilities:
  • Assist clients with reaching the right team members within Sourcepass as part of incident management process
  • Develop strong relationships with key client contacts
  • Execute on proactive client strategy activities, including annual technology assessments, development of IT budgets, tactical review calls, and staff surveys
  • Internal quarterback for client escalations scaling across multiple departments
  • Assist clients with management of vendor relationships, such as ISP services as part of office moves
  • Address client questions with regards to ongoing invoicing
  • Develop plans/scopes for the creation of client quotes, working in tandem with Solutions Engineering Team.
  • Handle all training of clients as part of new client onboarding and changes of client point of contact
  • Train clients on the use of core technologies, such as the Microsoft Office 365 Suite
  • Raise red flags with regards to at risk clients
  • Manage open opportunities and closing of opportunities working with client contacts
  • Work with client contacts to develop referrals for new business
Requirements:
  • Bachelor's Degree or better from an accredited institution
  • 5+ years of work experience, working within a technology services business or as part of an internal IT department
  • Experience working with the Office 365 suite of products

This is a remote position for candidates on the West Coast (Denver, CO region preferred). The salary for this position is $70,000+ (negotiable based on experience).



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