Customer Operations Specialist

3 weeks ago

Secaucus, New Jersey, United States ZT Systems Full time

About the Role

The Customer Operations team at ZT Systems is responsible for coordinating efforts among internal groups to ensure alignment with customer needs and delivery of high-quality solutions. This role requires strong operational and order management skills, exceptional customer communication abilities, advanced data analysis techniques, and a creative problem-solving nature to identify opportunities for improvement and address day-to-day challenges.

Key Responsibilities

  • Oversee execution and delivery of NPI customer orders, mitigating risks to meet program schedules.
  • Ensure component supply plans contribute to credible master production schedules by identifying and resolving supply/demand imbalances.
  • Collaborate with customers to understand demand outlook and manage delivery commitment expectations.
  • Be flexible to support rapidly changing customer requirements in a positive manner.
  • Coordinate with internal cross-functional teams to drive material allocations in support of customer project schedules.
  • Work with technical program managers and system engineers to ensure bills of material are precise, ensuring demand accuracy.
  • Measure business performance and drive corrective actions to ensure ZT Systems meets or exceeds customer service requirements.
  • Take ownership of assigned projects, independently resolving issues using escalations when appropriate.

Requirements

  • Bachelor's degree in supply chain management, industrial engineering, business, or engineering from an accredited college.
  • 0+ years of working experience in supply chain analytics/project management.
  • Aptitude to proactively manage client relationships for strong business-to-business partnerships.
  • MATERIALS PLANNING KNOWLEDGE, ORDER FULFILLMENT PROCESS KNOWLEDGE.
  • Track record for utilizing innovative and creative problem-solving skills to address complex and/or contentious issues.
  • Excellent interpersonal and communication (verbal and written) skills with a high degree of professionalism and ability to handle confidential information.
  • Ability to navigate ambiguous data to achieve focus and use facilitation skills to keep projects moving forward.
  • Focus on high attention to detail, efficient time management, and consistent follow-through.
  • Proficient in the use of Microsoft Office (Excel).
  • Tableau, Visio desired.

About ZT Systems

At ZT Systems, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that's challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

What We Offer

When you join ZT, you'll enjoy a range of world-class, inclusive employee benefits designed to grow with you and our company. From competitive compensation to 401K matching to comprehensive health & wellness programs and tuition reimbursement, ZT Systems offers industry leading benefits packages for eligible employees designed to help you get the most out of life.

ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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