Warranty Operations Specialist
12 hours ago
About the Role
ZT Systems is seeking a seasoned professional to drive process improvements in our warranty support and reverse logistics operations. This role requires a strategic thinker who can analyze business processes, identify areas for optimization, and implement changes to enhance efficiency and customer satisfaction.
Key Responsibilities
- Develop and implement process improvements to optimize warranty claims processing and reverse logistics operations
- Collaborate with cross-functional teams to identify and address process deficiencies and customer concerns
- Coach and develop less experienced team members to ensure consistent delivery of high-quality customer service
- Manage and maintain accurate records of warranty claims and resolutions
- Develop and implement new policies and procedures to improve the warranty claims process
- Provide regular reports on warranty claim activity to management
About ZT Systems
At ZT Systems, we're committed to delivering exceptional customer experiences through innovative solutions and process improvements. Our team is passionate about building technology infrastructure that connects the world, and we're looking for talented professionals to join us on this journey.
What We Offer
As a valued member of our team, you'll enjoy a comprehensive benefits package, including competitive compensation, 401K matching, and comprehensive health and wellness programs. We're an equal opportunity employer and welcome diverse perspectives and experiences.
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