Front Desk Operations Manager

1 week ago

Baltimore, Maryland, United States HEI Hotels & Resorts Full time
Front Desk Supervisor Job Description

Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at HEI Hotels & Resorts. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage front office operations, including supervising front desk staff, monitoring guest room assignments, and ensuring accurate and efficient check-in and check-out processes.
  • Assist the Front Office Manager in achieving customer satisfaction, quality service, and compliance with corporate policies and procedures.
  • Communicate effectively with guests, staff, and management to ensure a smooth and efficient operation.
  • Perform various administrative tasks, including data entry, reporting, and record-keeping.

Requirements:

  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or a similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Basic mathematical skills and ability to accurately input information using a computer system.
  • Ability to stand, walk, and continuously perform behind the front desk.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Comprehensive training and development programs.
  • Recognition and rewards for outstanding performance.

Why Join HEI Hotels & Resorts?

We are a leading hospitality company that values our employees and provides a supportive and inclusive work environment. We offer a range of benefits, including competitive salaries, comprehensive training, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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