Guest Service Representative

2 weeks ago


Fort Lauderdale, Florida, United States Sonesta International Hotels Full time
Job Title: Guest Service Agent

At Sonesta International Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Check-in and check-out hotel guests efficiently and courteously
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and visitors
  • Handle room discrepancies and ensure guest satisfaction
  • Coordinate with housekeeping and other departments to ensure seamless guest experience
  • Maintain complete knowledge of hotel features, services, and policies
  • Anticipate and respond to guest needs, ensuring their stay is comfortable and enjoyable
Requirements:
  • Strong communication and interpersonal skills
  • Previous front desk hotel experience preferred
  • High school diploma or equivalent vocational training certificate
  • Ability to perform basic arithmetic and maintain accurate records
  • Fluency in English, both verbally and non-verbally
  • Fluency in a foreign language preferred
What We Offer:
  • Competitive pay and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for exceptional performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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