Guest Service Representative
2 weeks ago
At Sonesta International Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Check-in and check-out hotel guests efficiently and courteously
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and visitors
- Handle room discrepancies and ensure guest satisfaction
- Coordinate with housekeeping and other departments to ensure seamless guest experience
- Maintain complete knowledge of hotel features, services, and policies
- Anticipate and respond to guest needs, ensuring their stay is comfortable and enjoyable
- Strong communication and interpersonal skills
- Previous front desk hotel experience preferred
- High school diploma or equivalent vocational training certificate
- Ability to perform basic arithmetic and maintain accurate records
- Fluency in English, both verbally and non-verbally
- Fluency in a foreign language preferred
- Competitive pay and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for exceptional performance
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Guest Services Representative
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