Overnight Guest Services Representative
1 week ago
Job Summary
We are seeking a highly skilled and customer-focused Overnight Guest Services Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.
Key Responsibilities:
- Greet and register guests in a friendly and efficient manner
- Process guest check-ins and check-outs, handling any issues or concerns that may arise
- Provide accurate and timely information to guests regarding hotel services and amenities
- Respond to guest inquiries and resolve any issues in a professional and courteous manner
- Work collaboratively with other hotel departments to ensure a high level of guest satisfaction
Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work a variety of shifts, including nights and weekends
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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