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Guest Services Representative

2 months ago

Fort Lauderdale, Florida, United States Wyndham Hotels & Resorts Full time

**Job Summary**

The Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Key Responsibilities:**

  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Process guest check-ins and check-outs in a timely and accurate manner
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Maintain a clean and organized work area
  • Perform other duties as assigned by management

**Requirements:**

  • High school diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to multitask and prioritize tasks

**Working Conditions:**

The Guest Services Representative will work in a hotel environment, interacting with guests and colleagues on a regular basis. The position requires the ability to stand for long periods of time and to lift up to 20 pounds occasionally.

**About Wyndham Hotels & Resorts:**

Wyndham Hotels & Resorts is a leading hotel franchisor and management company, operating over 9,000 hotels in more than 80 countries. We offer a diverse portfolio of brands, including AmericInn, Baymont, Days Inn, and more. Our company is committed to providing exceptional customer service and creating memorable experiences for our guests.