Regional Security Manager

7 days ago

Santa Clara California, United States ServiceNow Full time

Job Summary

We are seeking a highly skilled and experienced Regional Security Manager to join our team at ServiceNow. As a key member of our Global Safety & Security organization, you will be responsible for overseeing the comprehensive safety and security management of our Americas West region.

Key Responsibilities

  • Manage physical security workforce service providers to ensure seamless operations
  • Develop and maintain a security culture by engaging with stakeholders, identifying value-added security partnerships, and creating new opportunities for collaboration
  • Design, rehearse, and modify all associated security, crisis, and emergency plans across the region, conducting thorough reviews of security and safety matters
  • Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site, with a focus on quality control and vendor management
  • Enforce budgetary compliance for service providers at each location
  • Collaborate with the Business Continuity Management (BCM) program office to develop, implement, and maintain a Regional Crisis Management Plan aligned with ServiceNow's Corporate Crisis & Resiliency Plans
  • Act as a liaison for relationships with law enforcement, regulatory agencies, and professional security groups
  • Implement, support, and manage regional security and safety programs, including travel security, corporate events security support, emergency response, life safety, regulatory compliance, risk management, and more
  • Participate in strategic planning for Corporate Offices and effectively advocate on behalf of the Global Safety & Security team and our internal customers
  • Explore and adopt changing technology to prepare for and accommodate evolving organizational needs
  • Influence management, stakeholders, and 3rd party providers to prioritize remediation of security issues
  • Serve as a subject matter expert on physical security, providing consultation to key partner teams and other key stakeholders
  • Drive adoption of physical security standards for corporate offices and other critical locations across the company
  • Create engagement with other stakeholder teams to ensure security needs are part of the earliest phases of facility design
  • Partner with peers in the Physical Security and Safety field to explore new industry best practices and assess their strengths, weaknesses, and suitability
  • Manage service provider's efficiency and service delivery quality through Key Performance Indicators (KPIs)
  • Adapt standards and design compensating controls to work within local laws and regulations for various domestic and international jurisdictions
  • Periodic travel (up to 25%) to company and 3rd party locations, in rare cases with minimal notice, is required, including some international travel
  • Be available on a 24/7 basis to address critical incidents across the globe

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