Hotel Operations Manager

1 day ago


Norfolk, Virginia, United States Concord Hospitality Full time
Hotel Operations Manager

We are seeking a highly skilled Hotel Operations Manager to join our team at Concord Hospitality. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all guests receive exceptional service and that our hotel meets the highest standards of quality and excellence.

  • Key Responsibilities:
  • Lead and manage a team of front desk associates to ensure seamless guest check-in and check-out processes.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and control hotel expenses to ensure profitability.
  • Collaborate with other departments to ensure seamless operations and excellent guest service.
  • Stay up-to-date with industry trends and best practices to continuously improve hotel operations.

Requirements:

  • 2+ years of experience in hotel operations or a related field.
  • Proven track record of improving guest satisfaction and loyalty.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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