Customer Service Lead Coordinator

2 days ago


Fort Wayne, Indiana, United States Burlington Full time

As a Retail Leadership Position, you will play a key role in driving sales growth and customer satisfaction at Burlington Stores. With a competitive salary of $14 per hour and opportunities for advancement, this is an ideal opportunity for individuals who are passionate about retail leadership.

The Part-Time Customer Experience Manager is responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with a focus on customer satisfaction and company core values in mind.

Key responsibilities include:

  • Modeling company core values and executing strategies to drive improvement in friendliness, speed of checkout, and customer feedback surveys
  • Maintaining a neat and orderly front-end area, troubleshooting issues with registers and transactions
  • Coordinating meal and break periods and monitoring schedule adherence

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

This is a part-time position with a competitive wage and benefits package. If you are looking for a challenging and rewarding role in retail leadership, we encourage you to apply.



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