Client Relations Specialist
2 weeks ago
Fishman Flooring Solutions, a recognized leader in the flooring industry and a proud recipient of multiple workplace accolades, is on the lookout for a dedicated addition to our office team. This role as a Client Relations Specialist offers a remarkable chance to contribute to a thriving and stable, 100% employee-owned organization. The position emphasizes the importance of providing exceptional service to our clients.
At Fishman Flooring Solutions, we pride ourselves on being a family-oriented business with a rich history spanning over 100 years. We offer a comprehensive benefits package that includes: health, dental, and vision insurance; paid time off and holidays; a profit-sharing bonus plan; retirement/401k options; and an employee stock ownership plan.
The ideal candidate will possess the following qualifications:
- Experience in the flooring sector is preferred.
- Proven ability to operate in a customer service role, assisting sales teams and clients with orders, inquiries, and issues.
- Competence in receiving and processing orders, addressing challenges, tracking order statuses, and managing returns.
- Experience in a fast-paced customer service environment, particularly in a call center setting.
- Strong interpersonal and communication skills.
- Basic computer skills and excellent data entry capabilities.
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