Technical Support Specialist

4 weeks ago

Cincinnati, Ohio, United States LCS - London Computer Systems Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at LCS - London Computer Systems. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our end-users, troubleshooting software issues, and documenting and tracking the status of all issues in a timely fashion.

Key Responsibilities:

  • Provide guidance and best practices to users of our property management software, Rent Manager, and its peripheral applications.
  • Offer superior customer service to our end-users over the phone and via email.
  • Assist customers with questions and issues relating to Rent Manager, such as printing problems, installation, and troubleshooting within the program.
  • Conduct remote sessions with customers to resolve software issues as necessary.
  • Document and track the status of all issues in a timely fashion within our ticketing software.
  • Collaborate with internal departments to improve processes and customer satisfaction.

Requirements:

  • High School diploma required; associate degree in a related field preferred.
  • Strong customer service skills.
  • 1-2 years of prior help desk and/or customer support experience.
  • Prior experience with IT concepts.
  • Experience with Microsoft Office applications.
  • Established work ethic.
  • Excellent attendance and personal accountability.
  • Strong verbal and written communication skills.
  • Self-starter and ability to stay motivated independently.
  • Detail-oriented.
  • Critical thinker.
  • Ability to demonstrate active listening during calls with customers.
  • Understanding of WAN/LAN concepts.
  • Basic understanding of networks.
  • Terminal Service experience.
  • Ability to work in a fast-paced environment.

Benefits:

  • Health, dental, and vision insurance.
  • Wellness program with rewards for healthy activities.
  • 401(K) with employer match.
  • Annual company bonus.
  • 9 paid company holidays.
  • Paid time off.
  • Life insurance.
  • Paid medical leave/disability insurance.
  • Contemporary office building, wooded campus with nature trail.
  • On-site fitness center.
  • One of Cincinnati's 'Top Places to Work.'
  • Hybrid work schedule available; 50% in the office, 50% remote.

About LCS:

LCS - London Computer Systems is a leading provider of software and technology solutions to businesses. We are committed to delivering exceptional customer service and supporting our customers in achieving their goals. Our team is passionate about innovation and collaboration, and we are seeking like-minded individuals to join our team.

Candidates must live in the Greater Cincinnati area or be willing to relocate.

LCS is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Email communications from LCS may appear in Junk, Spam, or Promotions email folders. We recommend checking all email folders while communicating with us.

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