Sales and Customer Support Professional

4 weeks ago


Cincinnati, Ohio, United States Ditsch Full time
Job Overview

Ditsch USA is a leading producer of artisan pretzels, committed to freshness and clean-label products. We seek a Sales and Customer Support Specialist to manage sales and customer support for our sales team, both externally and internally.

This role involves developing sales and customer support tools, managing data and information demands, and operational execution of customer service, including order entry and customer inquiries.

Key Responsibilities:

  • Manage key sales records and reports
  • Customer Service
    • Order entry
    • Work directly with customers regarding orders, shipping, and billing
    • Work with logistics and production planning for improved communication and planning
  • Customer Portals
    • Manage information in customer portals and update as necessary
  • Strong working knowledge of product setup, including GS1, GS128, and 1WorldSync
  • Trade Shows – Support trade show preparation
  • Manage communication with sales regarding inquiries and new business
  • Support sales on materials and information required for developing customer business
  • Manage customer inquiries for support and information
  • Complete standard customer data sheets and information requests

Requirements:

  • Strong knowledge of GS1, GS128, and UPC coding
  • Strong skills with Microsoft Office, especially Excel and PowerPoint
  • Strong experience with data management and customer portals
  • Previous experience and success with direct customer interface
  • Previous experience preferred in grocery retail and/or food service B2B
  • Ability to manage multiple tasks at once
  • Strong attention to detail
  • Strong ability to work with others
  • Strong independent motivation to work towards agreed goals and strategic plans


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