Customer Support Specialist

4 weeks ago


Cincinnati, Ohio, United States Fidelity Investments Full time
Job Overview

About the Role

Fidelity Investments is seeking a skilled Customer Support Agent to join our team of licensed professionals providing exceptional customer service to our valued clients. As a key member of our team, you will be responsible for handling inbound phone calls, responding to client inquiries, and resolving complex issues in a timely and professional manner.

Key Responsibilities

  • Provide top-notch customer service to clients via phone, email, and chat
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Develop and maintain a deep understanding of Fidelity's products and services
  • Collaborate with internal teams to resolve complex issues and improve client satisfaction
  • Stay up-to-date on industry trends and regulatory requirements

What We Offer

Fidelity Investments is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Support Agent, you will have access to:

  • A comprehensive training program to help you develop your skills and knowledge
  • Ongoing coaching and feedback to ensure your success
  • A collaborative and dynamic team environment
  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth

Requirements

To be successful in this role, you will need:

  • A strong passion for delivering exceptional customer service
  • Excellent communication and problem-solving skills
  • A deep understanding of financial services and products
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

Why Join Fidelity?

Fidelity Investments is a leader in the financial services industry, and we are committed to making a positive impact on our clients' lives. As a Customer Support Agent, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional service and support. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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