Customer Support Specialist
4 weeks ago
About the Role
Fidelity Investments is seeking a skilled Customer Support Agent to join our team of licensed professionals providing exceptional customer service to our valued clients. As a key member of our team, you will be responsible for handling inbound phone calls, responding to client inquiries, and resolving complex issues in a timely and professional manner.
Key Responsibilities
- Provide top-notch customer service to clients via phone, email, and chat
- Respond to client inquiries and resolve issues in a timely and professional manner
- Develop and maintain a deep understanding of Fidelity's products and services
- Collaborate with internal teams to resolve complex issues and improve client satisfaction
- Stay up-to-date on industry trends and regulatory requirements
What We Offer
Fidelity Investments is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Support Agent, you will have access to:
- A comprehensive training program to help you develop your skills and knowledge
- Ongoing coaching and feedback to ensure your success
- A collaborative and dynamic team environment
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
Requirements
To be successful in this role, you will need:
- A strong passion for delivering exceptional customer service
- Excellent communication and problem-solving skills
- A deep understanding of financial services and products
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Why Join Fidelity?
Fidelity Investments is a leader in the financial services industry, and we are committed to making a positive impact on our clients' lives. As a Customer Support Agent, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional service and support. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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