IT Support Specialist
4 days ago
Job Summary
We are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
Key Responsibilities
- Supports and maintains user account information, including rights, security, and systems groups.
- Installs, upgrades, supports, and troubleshoots desktop applications, including Windows, Microsoft Office, Apple, Mac, iPhones, iPads, and other authorized software.
- Installs, upgrades, supports, and troubleshoots printers, computer hardware, and other authorized peripheral equipment.
- Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, and maintains and restocks assigned parts inventory to ensure proper spare parts levels.
- Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any personal computers (PC), notebooks, or other equipment with authorized access to the network.
- Deals with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team.
- Provides user data and application recovery and uses diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and provides reports as needed.
- Provides training to end-users on how to operate equipment as requested.
Requirements
- 2-4+ years of experience in the field working as an IT Support Specialist or in a related area.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Planning, organizing skills, and good administration management skills.
About Merge IT LLC
We are a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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