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Front Desk Representative

2 months ago


Minneapolis, Minnesota, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at MCR Hotels. As a key member of our hotel operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk area, including check-in and check-out processes, room assignments, and guest requests.
  • Communication: Establish and maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Respond to guest complaints and concerns in a professional and timely manner, using creative reasoning and problem-solving skills to resolve issues.
  • Teamwork: Collaborate with fellow associates and departments to achieve hotel goals and objectives.
Requirements
  • Positive Attitude: Demonstrate a positive attitude and willingness to learn and adapt to changing situations.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to convey information and ideas clearly.
  • Problem-Solving Skills: Demonstrate the ability to problem-solve and think critically to resolve guest complaints and concerns.
  • Teamwork: Work well in a team environment, with the ability to collaborate with colleagues and departments to achieve hotel goals.
  • Basic Math Skills: Possess basic math skills, with the ability to handle cash and operate a point-of-sale system.
Preferred Qualifications
  • Hotel Experience: Previous experience in a hotel or related field, with knowledge of hotel operations and procedures.
  • Brand Knowledge: Familiarity with hotel brands and operations, with the ability to provide exceptional service and support to guests.