Brand Sales Support Specialist

1 week ago

Canoga Park, California, United States Macys Full time
About Macy's

Macy's is a leading American department store with a rich history spanning over 160 years. We pride ourselves on providing our customers with an exceptional shopping experience, offering a wide range of fashion, value, and celebration options.

Job Overview

The Vendor Paid Merchandise Selling Support Colleague plays a crucial role in assisting customers with product selection, executing merchandise standards, and maintaining selling floor presentations for the brand or specific vendor they represent. As a product expert for the vendor that funds them, they support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean, and organized shopping environment.

Essential Functions
  • Make the customer the top priority and provide exceptional customer service.
  • Leverage product knowledge to increase sales by educating and assisting customers in making the best choice.
  • Assist with maintaining and recovering the selling floor, ensuring all sizes, colors, and styles are available.
  • Ensure appropriate selling floor presentation by promoting events and merchandise assortments.
  • Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor.
  • Exhibit friendly and helpful customer experience expectations.
  • Drive and exceed department goals by executing Macy's initiatives to actively drive the business.
  • Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers for support on driving sales and event promotions.
  • Adhere to all safety and security policies and procedures.
  • Complete other customer-facing tasks as needed.
Competencies
  • Exceptional customer service skills.
  • Possess strong merchandising skills.
  • Ability to effectively communicate and present information to customers, peers, and all levels of management.
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Able to use a calculator.
  • Must be able to work independently with minimal supervision.
  • Must be able to multitask in a fast-paced environment.
  • Ability to collaborate as a member of a team.
  • Demonstrate an energetic and positive attitude, strong communication and interpersonal skills.
  • Possess vision and creativity.
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at www.macys.com.

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