Brand Sales Support Associate

1 week ago

Canoga Park, California, United States Macy's Full time
About Macy's

Macy's is a leading American department store with a rich history spanning over 160 years. We pride ourselves on providing exceptional customer service, fashion, and value to our customers.

Our store colleagues are the backbone of our operations, providing outstanding customer experiences and driving sales results. Whether you're looking for a seasonal, part-time, or full-time opportunity, Macy's has a role that's perfect for you.

Job Overview

The Vendor Paid Merchandise Selling Support Colleague is responsible for assisting customers with product selection, executing merchandise standards, and maintaining selling floor presentations for the brand or specific vendor they represent.

This role requires a product expert who can deliver a memorable customer experience and maintain a neat, clean, and organized shopping environment.

Essential Functions
  • Make the customer the top priority and provide exceptional customer service.
  • Leverage product knowledge to increase sales by educating and assisting customers in making the best choice.
  • Assist with maintaining and recovering the selling floor, ensuring all sizes, colors, and styles are available.
  • Ensure appropriate selling floor presentation by promoting events and merchandise assortments.
  • Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor.
  • Exhibit friendly and helpful customer experience expectations.
  • Drive and exceed department goals by executing Macy's initiatives to actively drive the business.
  • Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers for support on driving sales and event promotions.
  • Adhere to all safety and security policies and procedures.
  • Complete other customer-facing tasks as needed.
  • Regular, dependable attendance and punctuality.
Competencies
  • No specific educational accomplishments are necessary.
  • Exceptional customer service skills.
  • Possess strong merchandising skills.
  • Ability to effectively communicate and present information to customers, peers, and all levels of management.
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Able to use a calculator.
  • Must be able to work independently with minimal supervision.
  • Must be able to multitask in a fast-paced environment.
  • Ability to collaborate as a member of a team.
  • Demonstrate an energetic and positive attitude, strong communication and interpersonal skills.
  • Possess vision and creativity.
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
Essential Physical Requirements
  • Must be able to reach and use hands and arms continuously.
  • This position requires substantial bending, lifting, standing, and walking.
  • Requires close vision and color vision.
  • Must be able to move and/or lift at least 30 lbs.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available.

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