Hotel Guest Experience Expert

1 day ago


New York, New York, United States Holiday Inn Express Full time
Welcome to Holiday Inn Express

We are excited to announce the availability of a new position for a Hotel Guest Experience Expert.

Job Summary

This role is responsible for delivering exceptional guest experiences through excellent customer service and attention to detail.

Key Responsibilities

Main duties:

  • Greet and register guests in a friendly and welcoming manner.
  • Assign rooms and handle check-in/check-out procedures.
  • Process payments and handle any financial transactions.
  • Assist with guest requests and resolve any issues in a timely manner.
  • Maintain accurate records and perform bookkeeping tasks.
Requirements

Qualifications:

  • High School diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of PMS systems a plus.


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