Customer Service Operations Manager
1 week ago
We are seeking an experienced Customer Service Manager to lead our refrigeration services team. As a key member of our organization, you will oversee customer interactions, provide expert guidance, and develop critical process improvements. This is an excellent opportunity to leverage your leadership skills and industry expertise in a dynamic and fast-paced environment.
About IntelliPro Group Inc.:
Founded in 2009, IntelliPro Group Inc. is a global leader in talent acquisition and HR solutions. Our mission is to deliver unparalleled service, foster employee growth, and build enduring partnerships.
Key Responsibilities:
- Lead the customer service team to achieve exceptional customer satisfaction.
- Develop and implement comprehensive on-the-phone troubleshooting guides.
- Collaborate with engineers and other stakeholders to enhance service quality.
- Manage escalated customer inquiries and resolve issues efficiently.
- Analyze service data to identify trends and areas for improvement.
- Stay up-to-date with industry developments and best practices in refrigeration services.
Requirements:
- 2-3 years of experience in foodservice refrigeration.
- Knowledge of refrigeration and cooking equipment.
- P EPA certification or equivalent licenses.
- Proven leadership and management skills.
- Experience in training and mentoring technicians.
- Strong analytical and problem-solving skills.
- Ability to communicate effectively with diverse stakeholders.
Salary and Benefits:
The estimated annual salary for this role is $80,000-$110,000, based on factors such as education, work experience, location, and job responsibilities. A comprehensive benefits package is also offered, subject to eligibility.
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