Customer Service Operations Director

3 weeks ago


Los Angeles, California, United States Gold's Gym International, Inc. Full time
Job Description
We are seeking a highly motivated and experienced Customer Service Operations Director to join our team at Gold's Gym International, Inc. As a key member of our management team, you will be responsible for overseeing customer service operations, leading the operations team, and driving business growth. This role requires excellent leadership, communication, and problem-solving skills.

Estimated Salary: $50,000 - $70,000 per year

Responsibilities
Develop and implement customer service strategies to drive business growth and enhance member experience
Lead and motivate the operations team to achieve high standards of performance and quality
Collaborate with General Managers to identify areas for improvement and implement effective solutions
Ensure accurate record-keeping and reporting of customer interactions and sales data

Qualifications
Proven track record of success in customer service operations or a related field
Excellent leadership, communication, and problem-solving skills
Ability to analyze data and make informed decisions
Current CPR Certification

About Our Company
Gold's Gym has been a leader in the fitness industry for over 55 years, with a presence on six continents and over 600 locations. We pride ourselves on our unique company culture, which values humility, dependability, and an entrepreneurial spirit. Join our team and be part of a legacy that continues to inspire and motivate people around the world.



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