Customer Service Retail Operations Manager CA

23 hours ago


Los Angeles, California, United States Goodwill Southern California Full time

We are seeking a highly skilled and experienced Customer Service Retail Operations Manager to join our team in Southern California. As a key member of our retail operations leadership, you will be responsible for the efficient operation of one of our retail stores.

Job Summary

The Customer Service Retail Operations Manager is responsible for managing and leading a store team to achieve established goals for sales, production, customer service, payroll, safety, and expense control. This role requires strong leadership, communication, and problem-solving skills to ensure the store runs smoothly and efficiently.

You will lead your team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures, and personal protective equipment policies are followed. Additionally, you will achieve financial objectives by monitoring weekly budgets and ensuring donated goods are received, processed timely, and meet company standards of quantity and quality goals.

Your supervisory responsibilities will include interviewing, hiring, and training employees; planning, assigning, scheduling, and directing work; appraising performance; addressing complaints and resolving problems. You will also follow up on all assigned projects, follow proper auditing procedures, and maintain sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.

This role requires a valid CDL and required auto insurance if driving for work events. You will work flexible shifts, including nights, weekends, holidays, and overtime when needed.

Requirements:

  • 3-5 years of supervisory experience in a customer-focused management role. Retail experience preferred.
  • Ability to multitask projects of varying scope and complexity with minimum supervision.
  • Bilingual in Spanish helpful.
  • Must be proficient in using personal computers and other technology necessary to complete the activities assigned.
  • Must be proficient in Microsoft Outlook, completing surveys using electronic platforms to complete daily tasks.
  • Strong Communication, training, developing, and people skills.
  • Computer skills Include timekeeping systems, Microsoft Words, Excel, and Outlook, POS system, personal computers, Microsoft Outlook, daily usage of technology, and tracking applications to complete tasks.
  • Ability to handle confidential information.

We offer competitive hourly pay: $**45,000 - $60,000 per year**, depending on experience, plus benefits. If you're a motivated and results-driven professional looking for a challenging opportunity, please apply.



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