Regional Service Operations Manager

6 days ago


Los Angeles, California, United States Tesla Full time

About This Role
As a Regional Service Manager at Tesla, you will be responsible for leading our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history.

Key Responsibilities
• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance.
• Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements.
• Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention.
• Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency.
• Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue.

Requirements
• Bachelor's degree or equivalent professional experience.
• Ability to travel up to 75%.
• Prior leadership experience in a service-focused industry; automotive expertise is not required.
• Experience leading teams of 100+ across large geography, preferred.
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
• Experience running complex processes using Lean or other techniques.
• Valid driver's license required.

Benefits
As a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans, family-building, fertility, adoption, and surrogacy benefits, dental and vision plans, company-paid Basic Life, AD&D, short-term and long-term disability insurance, Employee Assistance Program, sick and vacation time, paid holidays, back-up childcare and parenting support resources, commuter benefits, employee discounts and perks program, and more.

Compensation
$114,000 - $205,200/annual salary + cash and stock awards + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.



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