Culinary Operations Manager

2 weeks ago

Brookfield, Wisconsin, United States Sheraton Milwaukee Brookfield Full time

Position Overview:

The Culinary Operations Manager collaborates closely with the Executive Chef to oversee and coordinate food preparation within the kitchen environment. Management-level personnel are expected to dedicate the necessary time each workday to fulfill their job duties; for OEM associates, overtime is applicable and calculated accordingly.

Qualifications:

  • Typically requires a Bachelor's degree along with 2 to 4 years of experience in a high-volume, full-service dining establishment.
  • Operates with minimal supervision, addressing complex issues independently while escalating only the most intricate matters to senior staff.
  • Demonstrates comprehensive knowledge of culinary practices and principles.
  • Provides leadership, coaching, and mentoring to kitchen staff.
  • Proficient in Windows Operating Systems, including company-approved spreadsheets and word processing applications.
  • Ability to adapt to a flexible work schedule.
  • Effective communication skills to convey information and ideas clearly.
  • Capable of quickly and accurately evaluating and selecting among various courses of action.
  • Thrives in high-pressure, fast-paced environments.
  • Skilled in identifying, preventing, and resolving workplace issues.
  • Effective listener, able to understand and clarify concerns raised by colleagues and guests.
  • Competent in managing financial information and basic arithmetic functions.
  • Maintains composure and objectivity under pressure.

Key Responsibilities:

  • Develops innovative and diverse menus that align with the restaurant's vision.
  • Trains kitchen personnel to comply with restaurant policies and sanitation standards.
  • Organizes schedules and directs kitchen staff to ensure efficient operations.
  • Designs visually appealing plating presentations.
  • Ensures compliance with hygiene and food safety regulations.
  • Manages kitchen inventory and adheres to budgetary constraints.
  • Approaches all interactions with guests and team members in a friendly, service-oriented manner.
  • Maintains high standards of personal appearance and grooming, including proper uniform and name tag usage.
  • Adheres to attendance standards as required by scheduling needs.
  • Complies with company standards and regulations to promote safe and efficient operations.
  • Meets certification requirements relevant to the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Maintains a warm and welcoming demeanor at all times.
  • Ensures all kitchen staff fulfill their job responsibilities effectively.
  • Creates menus and oversees food presentation.
  • Addresses and resolves customer concerns efficiently.
  • Conducts quality checks for menu accuracy and taste.
  • Minimizes spoilage, waste, and overproduction.
  • Regularly reviews house counts, forecasts, and VIP lists.
  • Monitors all banquet and catering activities.
  • Maintains comprehensive kitchen inventories.
  • Prepares annual performance reviews for staff.
  • Assists in achieving departmental objectives and goals.
  • Expedites service during peak meal periods through a hands-on approach.
  • Operates within a monthly food cost budget, adjusting requisitions and controlling waste.
  • Familiarizes with all company policies and hospitality terminology.
  • Ensures plating standards and usage records are maintained according to company guidelines.
  • Reviews food sales for accuracy on a daily basis.
  • Performs additional duties as assigned by the General Manager.

Company Overview:

As a leader in hotel management, our expanding portfolio includes over 1,550 hotels across various locations, representing top international lodging brands, luxury accommodations, destination resorts, and lifestyle hotels. Our global team is dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires excellence.

Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

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