Customer Service Representative

2 days ago


Stratford, Connecticut, United States Aramark Full time
Job Summary

The Contact Center Operator is a key role within our organization, responsible for providing exceptional customer service and ensuring timely guest service. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Respond to inbound calls and requests for service, prioritizing and coordinating service requests as needed.
  • Work closely with management and the dispatch team to communicate needs and ensure timely guest service.
  • Handle and maintain all records and documentation of service requests, utilizing software to log activity.
  • Provide customer service and maintain a friendly and effective demeanor toward customers, guests, clients, and co-workers.
  • Perform and coordinate a variety of duties related to dispatch and scheduling.
Requirements
  • Previous experience in transportation dispatch or a related field is preferred.
  • Must have a solid understanding of software applications.
  • Demonstrates strong social skills, accuracy, and attention to detail.
  • Proven interpersonal and communication skills, both written and verbal.
  • Must be available to work flexible hours, including evenings and weekends.
About Aramark

Aramark is a leading provider of food and facilities services, serving millions of guests every day. We are committed to providing exceptional service and creating a positive impact for our employees, customers, and communities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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