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Customer Service Representative

2 months ago

Stratford, Connecticut, United States Internal Revenue Service Full time
Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to taxpayers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide customer service to taxpayers via phone, email, and in-person
  • Respond to taxpayer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with other team members to achieve team goals and objectives
  • Stay up-to-date on tax laws and regulations to provide accurate information to taxpayers
  • Meet or exceed performance metrics and standards
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of tax laws and regulations a plus
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Professional development and training opportunities