Customer Care Support Specialist

7 days ago


Greenwood Village, Colorado, United States Markit Full time
Job Summary

We are seeking a highly skilled Customer Care Support Specialist to join our team at IHS Markit. As a key member of our customer support team, you will be responsible for providing technical and content support to our customers, resolving complex inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, or other communication channels
  • Resolve complex customer inquiries and document solutions in a CRM system
  • Assist customers with installations and application functionality
  • Collaborate with internal teams to resolve information quality and system issues
  • Develop and deliver educational content for clients
Requirements
  • Bachelor's degree in Computer Science, Engineering, Geology, or related technical/earth science degree
  • Typically two years of experience in Customer Care or relevant technical support/information-related role
  • Strong PC and network troubleshooting skills
  • Previous experience with IHS Markit PowerTools or FieldDIRECT products preferred
About IHS Markit

IHS Markit is a leading global provider of critical information, analytics, and solutions for businesses and governments. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any other protected category.



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