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Customer Experience Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Skechers U.S.A. team as a Retail Key Holder. As a key member of our store team, you will be responsible for delivering an exceptional customer experience and driving sales growth.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of Skechers products, including features, benefits, and styling options.
- Visual Merchandising: Assist in the creation of visually appealing store displays and windows, showcasing Skechers products in a compelling and engaging way.
- Team Development: Coach and mentor store employees, providing guidance and support to help them achieve their goals and develop their skills.
- Store Operations: Assist with daily store operations, including opening and closing procedures, inventory management, and cash handling.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Product Knowledge: In-depth knowledge of Skechers products, including features, benefits, and styling options.
- Teamwork: Ability to work collaboratively as part of a high-performing team, supporting colleagues and contributing to a positive store environment.
- Adaptability: Flexibility to adapt to changing priorities and deadlines, with a focus on delivering results in a fast-paced retail environment.
