Customer Experience Representative

2 weeks ago


Pittsburgh, Pennsylvania, United States Pet Palace Resort Full time
Job Summary

The Customer Care Specialist is responsible for delivering exceptional customer experiences for clients and their loved ones at Pet Palace Resort. This role involves providing top-notch service, answering customer inquiries, and ensuring a seamless experience for all guests.

Job Responsibilities
  • Provide superior customer service in all interactions
  • Greet and interact with customers via phone, email, and in-person
  • Create and manage customer reservations
  • Conduct facility tours for interested customers
  • Maintain accurate files and records
  • Handle and walk pets during check-in and check-out
  • Perform general upkeep and cleaning of the facility to meet high standards
  • Other duties as assigned
Requirements
  • Energetic, caring, and passionate about animals
  • Ability to work in a fast-paced environment
  • Strong multi-tasking skills
  • Attention to detail and ability to observe animal behaviors
  • Able to lift up to 40 pounds and stand for up to 8 hours
  • Basic computer software operation skills
  • Customer service experience preferred
  • Flexible schedule including nights, weekends, and holidays
Perks
  • Enjoy snacks and lunches provided by the company
  • Flexible working schedule
  • Amazing employee rewards program
  • Regular advancement opportunities
  • Eligibility for yearly increase
  • Employee discounts
  • Facility travel
About Pet Palace Resort

Pet Palace Resort is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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