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Customer Service Representative

2 months ago


Conyers, Georgia, United States MAU Workforce Solutions Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at MAU Workforce Solutions in Conyers, GA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, utilizing your in-depth knowledge of company products and programs.

Key Responsibilities
  • Customer Service: Handle customer inquiries and concerns regarding project status, orders, and other related issues.
  • Order Management: Maintain customer files, process authorized orders, and receive and process customer requests.
  • Communication: Work closely with production staff, external vendors, and sales team to communicate customer information and resolve issues.
  • Inventory Management: Manage and maintain assigned customer inventories, including reviewing stocks and placing orders and shipments.
  • Problem-Solving: Analyze and resolve customer concerns, working closely with the credit department to resolve disputed credit items and investigate short-paid invoices.
Requirements
  • Education: High school diploma or GED preferred.
  • Experience: 1+ year(s) of experience in an industrial customer service role, with 3+ years of experience in an industrial customer service role working with sales, engineering, and manufacturing teams.
  • Skills: Proficient computer skills, including Windows, Microsoft Office Suite, and Outlook. System proficiency using Great Plains ERP or similar application required.
  • Personal Qualities: Professional demeanor, telephone etiquette, excellent verbal and written communication skills, organized, detail-oriented, and able to multi-task.
What We Offer
  • Compensation: $17.00 per hour.
  • Benefits: Health benefits, including telehealth medical services, and opportunity for advancement.
  • Work Schedule: 1st shift, Monday - Friday, 8:00 AM - 5:00 PM, with no rotating shifts or weekends.