Auto Customer Service Representative

2 weeks ago


Conyers, Georgia, United States Alacrity Solutions Full time
Auto Customer Service Representative

Alacrity Solutions is a leading provider of insurance claims services, and we are seeking a skilled Auto Customer Service Representative to join our team. As a key member of our auto auditing department, you will serve as the primary point of contact for clients and internal stakeholders, providing exceptional customer service and support throughout the claims process.

Key Responsibilities:
  • Provide thorough claim documentation and support to clients and internal teams
  • Assist auto auditors and management with various tasks, including data entry, claim pulls, and communication
  • Manage incoming and outgoing calls in a timely and professional manner
  • Meet team and personal qualitative and quantitative targets
Requirements:
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills, with active listening
  • Ability to multitask, set priorities, and manage time effectively
  • Knowledge of Microsoft Office, including Word, Outlook, and Excel
  • Ability to type a minimum of 50 words per minute
  • High school degree
Benefits:
  • Competitive hourly rate of $14.00
  • Benefits package, including medical, dental, vision, short- and long-term disability, life insurance, and an employee assistance program
  • HSA bank with selection of high deductible health plan
  • 401K plan options
  • Paid time off accruals
  • Paid holidays
Why Choose Alacrity Solutions?

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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