Customer Service Representative
3 weeks ago
At MAU Workforce Solutions, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, utilizing your in-depth knowledge of company products and programs.
Key Responsibilities:
- Handle customer inquiries and concerns regarding project status and other related issues.
- Maintain accurate and up-to-date customer files, both physical and electronic.
- Answer phones promptly and courteously, receiving and processing authorized orders, changes, and returns directly from the customer.
- Provide standard information regarding service options, charges, billing, and contract parameters.
- Work closely with production staff and external vendors to communicate customer information concerning guidelines and production schedules.
- Collaborate with the Sales team to process new part number and quote requests, complete forecasts, and identify prospects.
- Receive and respond professionally and courteously to all customer inquiries regarding service level changes, order status, customer disputes, billing questions, cancellations, product knowledge requests, and prospect requests.
- Enter and prepare all paperwork for the shipping department and Site/Plant manager, generating daily invoices for customers.
- Coordinate with production to ensure scheduling is maximized and all deliveries are on-time.
- Manage and maintain assigned customer inventories, reviewing stocks and placing orders and shipments.
- Work directly with Account Managers and Tech Centers regarding updated pricing, order information, and other issues.
- Maintain customer profiles, assigned files, and computer records, including pricing information, phone lists, purchase order requisitions/receipts, and quote logs for Technical Centers.
- Ensure customer concerns are understood and clearly explain resolution to the customer.
- Work closely and effectively with the credit department to resolve disputed credit items and investigate short-paid invoices.
- Collaborate with other departments to resolve customer issues.
- Maintain a positive work atmosphere with a culture of respect for others.
Requirements:
- High school diploma or GED preferred.
- 1+ year(s) of experience.
- Proficient computer skills, including Windows, Microsoft Office Suite, and Outlook.
- 3+ years of experience in an industrial customer service role working with sales, engineering, and manufacturing teams.
- System proficiency using Great Plains ERP or similar applications.
- Must possess a professional demeanor and telephone etiquette.
- Excellent verbal and written communication skills.
- Must be organized and detail-oriented with the ability to multi-task.
- Possess proven analytical/problem-solving solutions for the customer and the company.
- Must possess excellent customer service and data entry skills.
- General knowledge of sales and manufacturing office functions.
- Ability to identify issues, make decisions, and resolve problems.
What We Offer:
- $17 per hour.
- 1st shift, Monday - Friday, 8:00 AM - 5:00 PM.
- Overtime opportunities.
- No rotating shifts or weekends.
- Health benefits, including telehealth medical services.
- Opportunity for advancement.
- Referral bonuses.
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