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Customer Service Representative

4 weeks ago

Downers Grove, Illinois, United States Saint-Gobain Full time

Ductilcrete is a specialized concrete slab system for warehouse and manufacturing facilities in the United States. As a Customer Service Representative, you will be responsible for supporting customers with all material and forecasting needs, as well as being the point of contact for all general Ductilcrete inquiries.

Key Responsibilities:

  • Verify and accurately enter manual and automated orders into SAP
  • Assist customers with project material forecasting and estimating by identifying project start dates and estimated quantities
  • Assist customers with confirmed project material estimates by identifying actual project quantities and project types
  • Delivery scheduling, project sequencing, and licensee confirmation to determine order splits, dates, and access to site
  • Forecast monthly revenue by identifying new projects and their respective start dates
  • Forecast material and vendor needs via supply/demand based on current and future projects
  • Support and provide auditor requests regarding order processing
  • Able to travel 5-10%
  • 2 years of experience in Customer Service in the Manufacturing Industry
  • 2 years of experience in SAP or QAD

Requirements:

  • General knowledge of concrete slab/construction
  • Computer skills including Windows, Outlook, Word, and Excel
  • Strong customer service mindset that embodies problem-solving and resolution skills

About Saint-Gobain:

Chryso, GCP, and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designers and manufacturers of high-quality concrete admixtures thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry.

Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy.

We deliver significant added value and support to our clients, which includes assistance with client inventory control and prompt product deliveries.

Benefits:

  • Medical, Prescription Drug, Vision, and Dental Insurance
  • Healthcare Saving Account and Flexible Spending Account options
  • Employee Assistance Program (EAP)
  • Retirement and Protection
  • 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
  • Company-provided Life Insurance, AD&D, Short-Term Disability
  • Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits:

  • Group Legal
  • Back-up Child & Elder Care