Credit Recovery and Research Manager

23 hours ago

ValdeReuil, Normandie, United States Inmar Full time
Job Title: Credit Recovery and Research Manager

The Credit Recovery and Research Manager is a critical role at Inmar, responsible for overseeing and managing credit recovery and research processes for our hospital client base. This position involves developing and implementing strategies to optimize the recovery of outstanding credits, ensuring accurate financial reconciliations, and enhancing credit data.

Key Responsibilities:
  • Develop and implement effective collections strategies and procedures to maximize credit recovery while maintaining positive customer relations.
  • Develop and implement effective client-facing and internal reconciliation procedures.
  • Oversee the day-to-day operations of the team, ensuring timely and accurate execution of procedures.
  • Incorporate technology-driven solutions to automate and streamline operations.
  • Evaluate, recommend, and implement AI and other technological solutions to improve data accuracy, trending, and credit cycle times.
  • Collaborate with Product teams to develop new solutions based on client and market feedback.
  • Monitor and report on key performance indicators (KPIs) related to credit recovery and team activities.
  • Prepare and present reports to senior leadership, highlighting progress, challenges, and recommendations for action.
  • Foster a collaborative and results-oriented work environment, encouraging continuous learning and professional growth within the team.
  • Cultivate and maintain strong relationships with our hospital customers, contracted and non-contracted manufacturers, and wholesalers.
  • Utilize excellent verbal and written communication skills to effectively negotiate and persuade customers to resolve outstanding credits.
  • Maintain a strong knowledge of collections practices, laws, and regulations to ensure compliance.
  • Ensure all records are accurate and up-to-date, documenting efforts, progress, and successes.
  • Identify and pursue opportunities to improve data quality and business processes.
  • Exhibit exceptional organizational and time management skills, prioritizing tasks and handling multiple responsibilities simultaneously.
  • Collaborate with other departments as needed for research or to resolve issues or answer questions.
Requirements:
  • Bachelor's Degree in Accounting, Finance, or Business Administration.
  • 5-7 years of related work experience.
  • 3-5 years of leading people.
  • Strong understanding of financial statements.
  • In-depth knowledge of credit management and financial reconciliation principles.
  • Excellent analytical and problem-solving skills.
  • Exceptional written and oral communication and interpersonal skills.
  • Proficiency in financial analysis and reporting.
  • Proficient in Salesforce, Microsoft Windows, Microsoft Office, Google Office Suite, Accounts Receivable software platform (Oracle preferred).
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Advanced Excel skills (Macros).
  • Propensity for continuous learning.
Individual Competencies:
  • Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
  • Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues, and challenges while weighing the accuracy and relevance of the facts, data, and information.
  • Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
  • Curious:A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
  • Vision & Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.
  • Business Acumen:Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
  • Problem Solving:Gathers and analyzes information to generate and evaluate potential solutions to problems, issues, and challenges while weighing the accuracy and relevance of the facts, data, and information.
  • Collaboration:Works collaboratively with others to achieve group goals and objectives.
  • Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
  • Coaching:Develops respect for ideas and proposals within the department.
  • Change Management: Does not manage employees, but may mentor and/or train subordinates.
  • Building Collaborative Teams: Develops, maintains, and reinforces alliances internally and externally to create a mutual benefit.

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