Bilingual Collections Specialist

19 hours ago


ValdeReuil, Normandie, United States Truliant Federal Credit Union Full time
Job Summary

Truliant Federal Credit Union is seeking a highly skilled Bilingual Collections Specialist to join our team. As a key member of our collections team, you will be responsible for resolving outstanding debts while providing exceptional member service.

Key Responsibilities
  • Communicate with members to resolve delinquent accounts and negotiate payment arrangements.
  • Assist members in understanding their financial obligations and develop realistic repayment plans.
  • Document all communication and payment arrangements in a timely and detailed manner.
  • Maintain accurate records and reports to ensure compliance with regulatory requirements.
  • Collaborate with other team members and departments to resolve complex member issues.
  • Stay up-to-date with industry developments and best practices in collections and recovery.
Requirements
  • Fluency in Spanish and English.
  • Minimum 2 years' experience in financial services, call center, or collections environment.
  • High school diploma or equivalent; college education preferred.
  • Excellent negotiation and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong communication and interpersonal skills.
What We Offer
  • No-cost employee Medical, dental, vision coverage.
  • Prescription benefits (including mail order).
  • Paid holidays and Paid Time Off (PTO).
  • 401(k) plan with contribution matching.
  • Paid community involvement volunteer hours.
  • Paid group life Insurance.
  • Teammate loan discounts.
  • Tuition reimbursement.
  • Short and long-term disability.
  • Health & Wellness program.
  • Teledoc (physician video conferencing).
  • Onsite fitness facilities or health club reimbursement.
  • Employee Assistance Program (EAP).
  • Medical flexible spending account.
  • Dependent care flexible spending account


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