Bilingual Collections Specialist
19 hours ago
Truliant Federal Credit Union is seeking a highly skilled Bilingual Collections Specialist to join our team. As a key member of our collections team, you will be responsible for resolving outstanding debts while providing exceptional member service.
Key Responsibilities- Communicate with members to resolve delinquent accounts and negotiate payment arrangements.
- Assist members in understanding their financial obligations and develop realistic repayment plans.
- Document all communication and payment arrangements in a timely and detailed manner.
- Maintain accurate records and reports to ensure compliance with regulatory requirements.
- Collaborate with other team members and departments to resolve complex member issues.
- Stay up-to-date with industry developments and best practices in collections and recovery.
- Fluency in Spanish and English.
- Minimum 2 years' experience in financial services, call center, or collections environment.
- High school diploma or equivalent; college education preferred.
- Excellent negotiation and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong communication and interpersonal skills.
- No-cost employee Medical, dental, vision coverage.
- Prescription benefits (including mail order).
- Paid holidays and Paid Time Off (PTO).
- 401(k) plan with contribution matching.
- Paid community involvement volunteer hours.
- Paid group life Insurance.
- Teammate loan discounts.
- Tuition reimbursement.
- Short and long-term disability.
- Health & Wellness program.
- Teledoc (physician video conferencing).
- Onsite fitness facilities or health club reimbursement.
- Employee Assistance Program (EAP).
- Medical flexible spending account.
- Dependent care flexible spending account
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