AVP, Deposit and Card Services Manager
5 days ago
At Direct Federal Credit Union, we're committed to delivering exceptional service to our members. As an Assistant Vice President, Deposit and Card Services, you'll play a critical role in ensuring the smooth operation of our deposit and card services.
Key Responsibilities:- Manage all aspects of deposit and card services, including digital, business, member, and frontline support.
- Plan, direct, and coordinate service and support activities to ensure operational efficiency.
- Ensure compliance with regulatory requirements and establish effective policies and procedures.
- Lead the daily oversight of Deposit and Card Services staff and motivate them to meet annual operating plan business objectives.
- Develop and implement strategies to improve workflow, reduce costs, and enhance member service.
- Partner with internal departments to support and deliver information and documentation for examinations and reviews.
- Identify areas of operational and compliance risk and develop mitigation and disaster recovery strategies.
- Oversee vendor partnerships and perform vendor management duties.
- Develop, monitor, and control budget functions within the Deposit and Card teams.
- Excellent communication and organizational skills.
- Ability to analyze processes and systems, identify opportunities, and develop solutions.
- Collaborative and strategic thinking to guide development of our services and support model.
- Understanding of Direct Federal Credit Union's product, services, and policies and procedures.
- Managerial, operational, and key internal controls, including development and documentation of ongoing process flows.
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