Consumer Collections Manager

2 days ago


ValdeReuil, Normandie, United States Truliant Federal Credit Union Full time
Job Title: Consumer Collections Manager

Truliant Federal Credit Union is seeking a highly skilled Consumer Collections Manager to join our team. As a key member of our Collections department, you will be responsible for organizing, planning, and managing the collections staff and projects to minimize loan and account overdraft delinquency and charge-offs.

Key Responsibilities:
  • Develop and implement strategies for improving collection effectiveness to reduce delinquencies and charge-offs.
  • Manage the collections process for delinquent deposit and loan accounts, including small business, mortgage, and vehicle repossession recommendations.
  • Develop and implement training programs to enhance the skills and effectiveness of the collections team.
  • Monitor and evaluate team performance, providing timely and effective feedback and coaching.
  • Handle and resolve member service escalations efficiently and professionally.
Requirements:
  • Bachelor's degree and minimum 5 years of collections experience required.
  • 3-5 years of management experience required.
  • Previous call center collections experience preferred.
What We Offer:
  • No-cost employee Medical, dental, vision coverage.
  • Prescription benefits (including mail order).
  • Paid holidays and Paid Time Off (PTO).
  • 401(k) plan with contribution matching.
  • Paid community involvement volunteer hours.
  • Paid group life Insurance.
  • Teammate loan discounts.
  • Tuition reimbursement.
  • Short and long-term disability.
  • Health & Wellness program.
  • Teledoc (physician video conferencing).
  • Onsite fitness facilities or health club reimbursement.
  • Employee Assistance Program (EAP).
  • Medical flexible spending account.
  • Dependent care flexible spending account.

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