Hotel Management Executive

6 days ago

Cleveland, Ohio, United States Bristol Hospitality LLC Full time
Job Description

Bristol Hospitality LLC is a dynamic and innovative hotel management company seeking a highly skilled and experienced Hotel Operations Manager to oversee the daily operations of our properties.

Key Responsibilities
  • Guest Relations
    • Ensure that departments achieve or exceed guest service expectations.
    • Take proactive approaches when dealing with guest concerns.
    • Extend professionalism and courtesy to guests at all times.
    • Become involved in the community and/or government affairs.
  • Associate Team
    • Communicate all goals and results with associates.
    • Promote teamwork and associate morale.
    • Lead by example demonstrating self-confidence, energy, and enthusiasm.
    • Motivate and encourage staff to solve guest and associate related concerns.
    • Communicate career opportunities to team leaders and associates.
    • Recognize good team performance on a continuous basis through reward and recognition programs.
    • Assist team leaders in meeting and exceeding development goals.
    • Meet semi-annually with staff on a one-to-one basis.
    • Conduct monthly reward and recognition meeting celebrating goals and associate achievements.
    • Promote empowerment by recognizing team members that make decisions.
    • Develop cross-training opportunities throughout the hotel and within.
    • Use a certificate training program as applicable.
    • Assist team leaders in understanding GSS
    • Assist the team leaders in doing the same for each team member.
    • Conduct one-on-one with the team leaders, and team members bi-annually.
    • Provide service training on a quarterly basis. Utilizing local classes, trainers and other corporate training resources.
    • Ensure orientations for new team members are thorough and complete in a timely fashion. Make sure associates understand all of the hotel benefits they are entitled.
  • Financial
    • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
    • Comply with all corporate accounting procedures.
    • Maximize revenue through the Yield Management and inventory control systems.
    • Aggressively minimize accident, workmens compensation, and unemployment claims and resulting costs.
    • Utilize budgets to teach team leaders to understand financial objectives. Balancing costs with associates/guest satisfaction.
    • Develop and communicate selling strategies, utilizing GRO inventory control, KRS reports, and other forecasting tools.
    • Review these weekly with Direct Sales Manager.
    • Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.
  • Operations
    • Perform hands-on duties as needed to deliver guest services.
    • Resides as General Manager over full responsibilities for one property.
    • Provide a safe working environment
    • Responsible for accident prevention programs.
    • Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
    • Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
    • Attend all regional training seminars as outlined in key success factors.
    • Coordinate suite care programs (including general cleans). Identifying trends and making recommendations for improvements.
    • Audit a minimum of 15 suites per week identifying challenge areas and ensuring prgrams (Guest Cleanliness/PMs) meet standards.
    • Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
    • Ensure the cross-training of all associates.
  • Administrative
    • Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse workplace.
    • Promote both Guarantee of Fair Treatment and Open Door policies.
    • Use constructive coaching and counseling when addressing associates concerns.
    • Maintain current licenses and permits as prescribed by local, state and federal agencies.
    • Have working knowledge of all corporate brands manuals.
    • Scheduling of management team includes coverage of weekend and evening hours.
    • Pursue additional personal development.
    • Carry out all reasonable requests of which you are capable of performing.
    • With input from the team supervisors, conduct reviews in a timely fashion.
    Requirements
    • Hotel Manager Experience: 2 years (Required)
    Benefits
    • Employee discount
    • Flexible schedule
    • Paid time off
    • Relocation assistance
    • Medical Allowance
    Work Location

In person

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