Hotel Operations Manager

6 days ago


Cleveland, Ohio, United States Flexjet Full time
Job Description

Flexjet is seeking a Hotel Logistics Manager to join the Operations team in our Global Command Center. This position will supervise and motivate a team responsible for aircraft flight following and confirming hotel and ground transportation reservations for over 1300 flight crewmembers.

Key Responsibilities
  • Conduct interviews and support the Human Resources team in onboarding new hires.
  • Assist in new employee training programs to facilitate smooth integration into the team.
  • Create and update departmental training manuals to ensure accuracy and relevance.
  • Manage timecards, schedules, and PTO requests to ensure efficient operations.
  • Continuously monitor team performance and update daily KPI reports.
  • Administer warning reports, commendations, and complete annual employee performance evaluations.
  • Facilitate employee development initiatives to enhance skill sets and career growth.
  • Coordinate and lead departmental staff meetings to align team goals and objectives.
  • Partner with departments across the Global Command Center to tackle operational challenges and achieve collective goals effectively.
  • Attend vendor meetings to foster productive relationships and manage supplier interactions.
  • Partner with third-party hotel vendors to identify improvements to QOL for flight crews and lead strategic initiatives to ensure continued success in our crew lodging program.
  • Oversee and effectively resolve hotel concerns raised by Flexjet crew members.
  • Create and deliver PowerPoint presentations to groups exceeding 20 participants during new hire orientation sessions.
  • Collaborate closely with the IT department to drive enhancements to current programs, maximizing employee efficiency.
  • Maintain and update department databases.
  • Offer strategic recommendations to Global Command Center leadership aimed at enhancing process efficiency, identifying cost-saving opportunities, and achieving operational excellence.
  • Execute special projects assigned by the Director of Logistics to further departmental objectives.
Requirements
  • Bachelor's degree in Business, Hospitality and Tourism Management, or related area of study.
  • Minimum 3 years management experience.
  • SABRE or similar GDS experience preferred.
Desired Skills
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
  • Fanatical attention to detail.
  • Strong emphasis on exceptional customer service.
  • Strong analytical and problem-solving skills.
  • Able to productively work in a fast-paced environment independently, or within a team.
  • Excellent verbal/written communication and problem resolution skills.
  • Effective completion of presentations to various audiences.
  • Proficiency in overseeing a diverse workforce.


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