Executive Operations Manager

1 week ago


Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full time
About the Role

The Assistant General Manager - Operations is a key member of our hotel management team, responsible for delivering exceptional guest experiences and driving business growth. As a seasoned hospitality professional, you will lead and develop a high-performing team, ensuring seamless hotel operations and exceeding guest expectations.

Key Responsibilities
  • Guest Experience: Collaborate with the Front Office Manager and Director of Housekeeping to create personalized experiences for all hotel guests, ensuring a high level of service and satisfaction.
  • Financial Management: Support the General Manager in managing hotel expenses, ensuring they stay within budget and identifying opportunities for cost savings.
  • Capital Planning: Identify capital needs and work with the maintenance team to ensure the overall condition of the hotel is maintained.
  • Guest Satisfaction Programs: Develop and innovate programs to enhance guest satisfaction, including housekeeping and front desk initiatives.
  • Team Leadership: Lead, train, and develop a team of high-performing hotel department managers, ensuring they have the skills and knowledge to excel in their roles.
  • Collaboration: Work closely with Restaurants, Bars, Catering, Sales, and Banquets to ensure all guest needs are met and exceeded.
Requirements
  • 3+ years of management experience in hospitality
  • Bachelor's degree preferred
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
  • Experience with Opera and Microsoft Office Suite is preferred
  • A genuine passion for guest service and building relationships
  • Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing
  • Flexible schedule, able to work evenings, weekends, and holidays
About Us

Kimpton Hotels & Restaurants is a boutique hotel chain that values diversity, inclusivity, and individuality. We believe that our employees are the heart of our business, and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.



  • Cleveland, Ohio, United States Franchise Operations Inc. Full time

    As a Restaurant General Manager at Franchise Operations Inc., you play a pivotal role in driving business success. Your responsibilities encompass managing your team, ensuring operational efficiency, and meeting financial objectives. You will be instrumental in achieving sales targets, developing your team members, maintaining employee retention, and...


  • Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full time

    About the RoleThe Executive Operations Manager is responsible for creating exceptional experiences for all hotel guests. In collaboration with the Front Office Manager and Director of Housekeeping, you will provide support for the staff by ensuring all brand standards are met, employees are developed properly, and company culture and programs are supported...


  • Cleveland, Ohio, United States Franchise Operations Inc. Full time

    As a Restaurant General Manager at Franchise Operations Inc., you play a pivotal role in driving business success. Your responsibilities encompass managing your team, ensuring operational efficiency, and meeting financial objectives. You will be instrumental in achieving sales targets, developing your team members, maintaining employee retention, and...


  • Cleveland, Ohio, United States YMCA of Greater Cleveland Full time

    Position OverviewThe YMCA of Greater Cleveland is seeking a dedicated professional to join our team as an Executive Operations Coordinator. This role is essential in supporting our mission-driven organization, which has been a cornerstone of community service for over 170 years, focusing on Youth Development, Community Health, and Social Responsibility.Role...

  • Executive Sous Chef

    14 hours ago


    Cleveland, Ohio, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Sous Chef to join our team at Compass Group, North America. As a key member of our culinary team, you will be responsible for supporting the Executive Chef in overseeing kitchen operations, ensuring a safe and sanitary work environment, and maintaining high-quality food preparation and...

  • Executive Sous Chef

    4 days ago


    Cleveland, Ohio, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Sous Chef to join our team at Compass Group, North America. As a key member of our culinary team, you will be responsible for supporting the Executive Chef in overseeing kitchen operations, ensuring a safe and sanitary work environment, and maintaining high-quality food standards.Key...

  • Executive Sous Chef

    5 days ago


    Cleveland, Ohio, United States Compass Group, North America Full time

    Job SummaryThis position is responsible for supporting the Executive Chef in overseeing kitchen operations while maintaining a safe and sanitary work environment for the staff.Key Responsibilities:Assists Executive Chef to assure compliance with all sanitation, ServSafe, safety, production, and merchandising requirements.Motivates, trains, develops and...


  • Cleveland, Ohio, United States 4AIR Full time

    Job Overview4AIR is in search of a meticulous, forward-thinking, and committed Executive Assistant to provide comprehensive support to the Executive team.As the first and only sustainability solutions program tailored for aviation, 4AIR aims to tackle the climate impact associated with the industry. Our innovative framework offers a clear and verifiable...


  • Cleveland, Ohio, United States Emerald Resource Group Full time

    Position: Chief Operations Advisory Executive Location: Remote Emerald Resource Group, a prominent player in the professional services sector, specializing in Financial Consulting, Risk Management, and Valuation Services, is seeking a Chief Operations Advisory Executive. As the Chief Operations Advisory Executive, you will play a pivotal role in delivering...


  • Cleveland, Ohio, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled and experienced Executive Director of Hospital Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the administrative, clinical, and operational aspects of our Hospital Operations departments.Key ResponsibilitiesOversee the development and...


  • Cleveland, Ohio, United States OuterTalent Recruiting Full time

    Job SummaryOuterTalent Recruiting is seeking a highly skilled and experienced Executive Housekeeper to oversee all aspects of housekeeping operations in a luxury hotel setting. As a key member of our team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.Key ResponsibilitiesLeadership and Team ManagementDirect...


  • Cleveland, Ohio, United States KONE Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Director of Service Operations to lead our service business operations in the Cleveland/Columbus, OH region. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the delivery of high-quality services to our...

  • Executive Sous Chef

    5 days ago


    Cleveland, Ohio, United States Compass Group Careers Full time

    Job SummaryThis position is responsible for supporting the Executive Chef in overseeing kitchen operations while maintaining a safe and sanitary work environment for the staff. The ideal candidate will have a strong background in culinary arts and experience in managing kitchen teams.Key Responsibilities:Assists the Executive Chef in ensuring compliance with...


  • Cleveland, Ohio, United States Aramark Full time

    Job OverviewAramark is seeking a seasoned professional to lead our food service operations as a Food Service Director. This key role is responsible for developing and executing dining solutions that meet customer needs and tastes.Key ResponsibilitiesLeadershipLead, mentor, engage and develop teams to maximize their contributions, including recruiting,...

  • Executive Chef

    7 days ago


    Cleveland, Ohio, United States Southern Tier Taproom Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Chef to lead our culinary team at the Southern Tier Taproom. As a key member of our management team, you will be responsible for developing and implementing our culinary vision, ensuring exceptional food quality, and providing a world-class dining experience for our guests.Key...


  • Cleveland, Ohio, United States Smart Care Equipment Solutions Full time

    Job SummarySmart Care Equipment Solutions is seeking an experienced Executive Director of Service Operations to lead the profitable growth of our Service, Installation, and Equipment businesses. As a key member of our leadership team, you will be responsible for ensuring high levels of safety, Team Member retention, customer satisfaction, job profitability,...


  • Cleveland, Ohio, United States AEG Full time

    Job SummaryThe Executive Director of Venue Operations is responsible for the overall management, promotion, and operation of the facility, including booking, private event sales, financial management, marketing, staffing, production maintenance, and all related operations.Key ResponsibilitiesLeadership and Direction: Provide leadership and direction to...


  • Cleveland, Ohio, United States Sunrise Senior Living Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Chef Manager to lead our dining operations at Sunrise Senior Living. As a key member of our team, you will be responsible for overseeing the planning, preparation, and presentation of meals that meet the highest standards of quality and nutrition.Key ResponsibilitiesSupervise and manage the...


  • Cleveland, Ohio, United States AEG Full time

    Job SummaryThe Executive Director of Venue Operations is responsible for the overall management, promotion, and operation of the facility, including booking, private event sales, financial management, marketing, staffing, production maintenance, and all related operations.Key ResponsibilitiesLeadership and Direction: Provide leadership and direction to...


  • Cleveland, Ohio, United States AEG Full time

    Job SummaryThe Executive Director of Venue Operations is responsible for the overall management, promotion, and operation of the facility, including booking, private event sales, P&L/finance management, marketing, staffing, production maintenance, and all related operations.Key ResponsibilitiesLeadership and Direction: Provide leadership and direction to...