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Assistant General Manager

2 months ago

Cleveland, Ohio, United States Kimpton Hotel Full time
About the Role

The Assistant General Manager is a key member of our hotel management team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities
  • Collaborate with the Front Office Manager and Director of Housekeeping to provide support for hotel staff and ensure all brand standards are met.
  • Assist the General Manager in directing and leading all hotel operations, focusing on delivering high levels of guest service.
  • Support the management of financial expenses, ensuring all expenses stay within budget.
  • Identify capital needs and support the maintenance of the hotel's overall condition.
  • Develop and implement guest satisfaction programs for housekeeping and front desk.
  • Assist with reservations and guest inquiries, as needed.
  • Review team schedules and lead all aspects of hotel departments, including Security, Engineering, Reservations, and property interfaces.
  • Lead, train, and develop a team of high-performing hotel department managers.
  • Work closely with Restaurants + Bars, Catering, Sales, and Banquets to ensure all guest needs are met.
Requirements
  • 3+ years of management experience in hospitality.
  • Bachelor's degree preferred.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
  • Experience with Opera and Microsoft Office Suite is preferred.
  • A genuine passion for guest service.
  • Outstanding organizational abilities and skill for taking initiative, problem-solving, multi-tasking, and prioritizing.
  • Flexible schedule, able to work evenings, weekends, and holidays.
About Us

Kimpton Hotels is a boutique hotel chain that values diversity, equity, and inclusion. We believe that our employees are the heart of our business, and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.