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Hotel Receptionist

2 months ago

Traverse City, Michigan, United States Park Place Hotel Full time

Job Summary: Park Place Hotel is seeking a highly skilled and customer-focused Front Desk Agent to join their team. As a key member of the hotel's front office, you will be responsible for providing exceptional service to guests, managing reservations, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Perform all check-in and check-out tasks, ensuring accuracy and efficiency
  • Manage online and phone reservations, responding to guest inquiries and resolving any issues
  • Inform guests about payment methods and verify their credit card data, maintaining confidentiality and security
  • Register guests, collecting necessary information and ensuring accurate records
  • Welcome guests upon arrival, assigning rooms and providing information about hotel amenities
  • Provide exceptional customer service, responding to guest complaints in a timely and professional manner
  • Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully-furnished to meet guest needs
  • Confirm group reservations and arrange personalized services for VIP guests and event attendees
  • Upsell additional facilities and services, when appropriate, to enhance the guest experience
  • Maintain updated records of bookings and payments, ensuring accuracy and compliance

Requirements:

  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, such as OnQ or Opera
  • Customer service experience, with a focus on providing exceptional guest experiences
  • Excellent communication and organizational skills, with the ability to work in a fast-paced environment

About Park Place Hotel:

Park Place Hotel is a leading hospitality company, dedicated to providing exceptional guest experiences and driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.