Hotel Front Desk Agent

4 weeks ago


Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full time
Job Overview

We are seeking a highly skilled and professional Hotel Front Desk Receptionist to join our team at Orangewood Inn & Suites KCI. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing top-notch customer service.

Key Responsibilities
  • Manage guest room bookings, including online and phone reservations
  • Process guest check-ins and check-outs, ensuring accurate key distribution and room assignments
  • Communicate with housekeeping to ensure guest rooms are ready and clean
  • Provide information about hotel amenities, rates, and services to guests
  • Upsell additional facilities and services to enhance the guest experience
  • Field customer complaints and resolve issues in a professional and courteous manner
  • Collaborate with other hotel departments to ensure seamless guest experiences
Requirements
  • 1 year of experience in the hospitality industry, preferably in a front desk or guest service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • High school graduate or equivalent
About Us

Orangewood Inn & Suites KCI is a 5-minute drive from Kansas City International Airport, offering a convenient and comfortable stay for our guests. We are committed to providing exceptional service and ensuring our guests have a memorable experience.


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