Hotel Front Desk Agent

2 days ago


Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full time
Hotel Front Desk Agent

We're seeking a professional and welcoming hotel front desk agent to provide exceptional service to our guests at Orangewood Inn & Suites KCI.

You'll be responsible for greeting guests, managing their information, distributing room assignments, and answering inquiries to ensure a memorable stay with us.

Key Responsibilities:
  • Provide information about our hotel, available rooms, rates, and amenities
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services when appropriate
  • Manage online and phone reservations
  • Communicate with housekeeping to ensure guest rooms are ready
Additional Duties:
  • Perform regular bookkeeping duties to ensure hotel guest information is current and correct
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring correct keys and room numbers
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs
Requirements:
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Previous experience or working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent


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